Last Updated: 6/11/26
At Tachi Skin Care, your satisfaction is important to us. Please read our refund policy carefully before making a purchase or booking a service.
Services
📌 CONFIRM WITH CLIENT: Confirm with client: Are services refundable at all, or store credit only? The draft below uses 'no refunds, store credit considered' which is standard for aesthetics businesses.
All services are non-refundable. Because our treatments involve the time and expertise of a licensed aesthetician, we are unable to offer refunds once a service has been performed.
If you are unhappy with your service, please contact us within 7 days of your appointment. We take client satisfaction seriously and will work with you to find a resolution, which may include a complimentary follow-up treatment at our discretion.
Product Returns — Unopened Items
📌 CONFIRM WITH CLIENT: Confirm with client: Is the return window 30 days? Longer or shorter? Draft below uses 30 days unopened.
Unopened, unused products in their original packaging may be returned within 30 days of purchase for a full refund or exchange. Items must be in resalable condition with all seals intact.
To initiate a return, please contact us at
[INSERT BUSINESS EMAIL ADDRESS]
with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Product Returns — Opened Items
📌 CONFIRM WITH CLIENT: Confirm with client: No returns on opened products? Exchange only? Store credit? This is the most important question for the refund policy. Draft below uses no returns on opened products, which is standard for skin care due to hygiene.
For health and hygiene reasons, we are unable to accept returns on opened or used skin care products. If you received a damaged or defective product, please contact us within 7 days of delivery with photos of the damage and we will arrange a replacement or refund.
Subscription Orders
You may cancel your Subscribe & Save subscription at any time before your next scheduled order date. Cancellations made after an order has been processed cannot be refunded for that order but will prevent future charges. To cancel, please contact us or manage your subscription through your account.
Gift Cards
Vagaro gift cards are non-refundable and have no cash value. They may be used toward services and products at Tachi Skin Care.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue. We will replace the item or issue a full refund at no cost to you.
Processing Time
Approved refunds are processed within 5 to 10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.
Contact Us
For refund or return requests, please contact:
Tachi Skin Care
1433 NE Alberta St, Portland, OR 97211
[INSERT BUSINESS EMAIL ADDRESS]
Refund Policy
At Tachi Skin Care, your satisfaction is important to us. Please read our refund policy carefully before making a purchase or booking a service.
Services
All services are non-refundable. Because our treatments involve the time and expertise of a licensed aesthetician, we are unable to offer refunds once a service has been performed.
If you are unhappy with your service, please contact us within 7 days of your appointment. We take client satisfaction seriously and will work with you to find a resolution, which may include a complimentary follow-up treatment at our discretion.
Product Returns — Unopened Items
Unopened, unused products in their original packaging may be returned within 30 days of purchase for a full refund or exchange. Items must be in resalable condition with all seals intact.
To initiate a return, please contact us at
with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Product Returns — Opened Items
For health and hygiene reasons, we are unable to accept returns on opened or used skin care products. If you received a damaged or defective product, please contact us within 7 days of delivery with photos of the damage and we will arrange a replacement or refund.
Subscription Orders
You may cancel your Subscribe & Save subscription at any time before your next scheduled order date. Cancellations made after an order has been processed cannot be refunded for that order but will prevent future charges. To cancel, please contact us or manage your subscription through your account.
Gift Cards
Vagaro gift cards are non-refundable and have no cash value. They may be used toward services and products at Tachi Skin Care.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue. We will replace the item or issue a full refund at no cost to you.
Processing Time
Approved refunds are processed within 5 to 10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.
Contact Us
For refund or return requests, please contact:
Tachi Skin Care
1433 NE Alberta St, Portland, OR 97211